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Correct answer Paul Wilson CTDP

If you are on subscription you will just need to sign in to 2019 with the same Adobe ID you used for 2017. No need to purchase a new subscription.

2 replies

A
AnotherMeAuthor
Inspiring
August 25, 2018

So does Adobe expect us to pay for a new version?

B
Blueprint0220!
Participant
August 26, 2018

I just posted this. I literally just bought 2017. I would have held off if I knew 2019 was coming. I'm going to need answers Monday from customer support.

Paul Wilson CTDP
Community Expert
Paul Wilson CTDPCommunity Expert
Community Expert
August 26, 2018

If you purchased the perpetual license there is usually a thirty day grace period where you can ask and receive the new version. Shambu Nashi can point you in the right direction. If you are on subscription just download the trial and login with your Adobe ID to activate 2019 with your account. 

Paul Wilson, CTDP
    J
    JoeCap
    Inspiring
    August 25, 2018

    Same question here.  I have a monthly subscription, I am signed-into my account and yet it will not update.  It says that v2017 is up to date.  Is this in roll-out mode with different users getting different dates to update?  I would think that existing users would be a priority.

    Lilybiri
    Lilybiri
    Legend
    August 25, 2018

    There is a download link in the help document to which I pointed. This is

    not an update, it is a new version. With a subscription license you install

    I along with your present version CP2017.

    J
    JoeCap
    Inspiring
    August 25, 2018

    Lieve,

    Thank you for the fast response, I will search for that link.  It was nice to see you in Washington, DC, USA and have breakfast with you.

    Regards.

    Joe

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