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Zoooot
Zoooot
Participating Frequently
May 23, 2014
Question

How/when do we get the Captivate 8 upgrade for our volume license with Adobe Software Assurance?

  • May 23, 2014
  • 1 reply
  • 177 views

Hi all,


We bought Captivate 6 as a volume license with a two-year ASA maintenance and support agreement, which is supposed to include all patches and upgrades. That already got us upgraded from Captivate 6 to 7. However, we've had no similar message regarding the upgrade to Captivate 8. As suggested in another discussion, I tried downloading the Cap 8 trial and using our Cap 7 serial number, but it was not accepted.


Hints, suggestions, prophecies, authoritative Adobe statements all welcome. Thanks in advance.

    This topic has been closed for replies.

    1 reply

    VikramGaur
    Adobe Employee
    VikramGaur
    Adobe Employee
    May 23, 2014

    Hello,

    Welcome to Adobe Forums.

    We are still processing orders for Adobe Captivate 8 under ASA support agreement, soon you will get information about your order.

    If you do not see your order, Please share your Order Information (Order Number or Serial Number for Captivate 7 or Captivate 6) with us on tcssup@adobe.com

    Thanks,

    Vikram Gaur

    Adobe Support

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