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havardox
havardox
Participant
January 13, 2016
Answered

HTML 5 playback does not work on IE 11 nor Edge. Works fine on Firefox and Chrome

  • January 13, 2016
  • 2 replies
  • 2065 views

Hi,

Running the latest version of Captivate 9. When I publish the project to HTML 5, the playback will not start on IE 11 nor Edge (I have tested on two different Win10 computers). Just the perpetual spinning wheel.

It works fine on FF and Chrome.

Any thoughts and suggestions would be highly appreciated.

This topic has been closed for replies.
Correct answer havardox

Thanks again.

I belive I have found a possible solution. Running a Windows 10 Pro N - upgraded from a Win 7 Pro N. Similar HTML5 issues are resolved after installing the Media Feature Pack. I will try this and see how it goes.

Another symptom is that MP4 playback is scrambled after the upgrade.

ttp://stackoverflow.com/questions/21124885/html5-video-not-working-in-ie-11


 

Talk about barking up the wrong tree :/

 

Upgrade to Win 10 Pro N broke the HTML 5 playback. I only noticed that HTML 5 was broken after having upgraded to CP 9 and consequently thought CP 9 was the culprit. Ironically, I had two machines to test with, both Win 10 Pro N :/..

For anyone experience the same issue. There are two downloads of Media Feature Pack. KB3010081 and KB3099229. The first DID not work for me which to a while to figure out.

 

Thanks for everyone who contributed

2 replies

N
Nutley
Known Participant
January 14, 2016

I also have a similar issue to hazardox, but it is related specifically to Windows XP.

The module is online and within our LMS, and it works for pretty well everyone apart from users of Internet Explorer in a Windows XP environment. If they user Firefox or Chrome, no problem.

Is there anything specific too XP/IE that might make the spinning wheel just spin? Does it even support HTML5?

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
January 14, 2016

Check the IE browser version of the Xp users.  It may be the browser that is not HTML5 compliant.  IE8 for example.

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
January 14, 2016

For testing anything related to HTML5 output you need to either set up a localhost webserver environment on your local computer or upload and test from a web server.

Captivate is supposed to use a cut down web server environment for the HTML5 previews but this doesn't seem to work all that reliably.  Too many things can cause it to fail.

havardox
havardoxAuthor
Participant
January 14, 2016

Thanks Rodward,

The fact that it works on Chrome and FF is bit curious if it is server related.

I've prepared a zip file which includes the CP project and HTML5 output that you can download from this link : http://www.irisbg.com/video/IBintro.zip.

Many thanks

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
January 14, 2016

I didn't say the issue was server related.  I said you need to test HTML5 content FROM a web server environment in order to be sure whether or not it is working.  Trying to run HTML5 published content from your local computer by just running it in a web browser is not going to be a valid test.

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