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Known Participant
December 25, 2016
Question

HTML 5 preview in Captivate 9 crashing using Chrome as default browser with Norton involved

  • December 25, 2016
  • 1 reply
  • 495 views

When I do an HTML5 preview of a project, Chrome crashes and I get error messages that Norton Safe Search, Norton Security Toolbar, and Adblock Plus has crashed.  this never happened before.\, and now always happens.  The flash preview works ok.

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    1 reply

    Paul Wilson CTDP
    Community Expert
    Community Expert
    December 25, 2016

    Since the addition of the new notification engine in Chrome, Captivate preview fails to function for me. The Notification engine crashes and the ultimately Chrome fails to load the project. I have switched my default browser to another but continue to use Chrome for other purposes. I'm not sure if what you are experiencing is the same as what I'm experiencing but the easiest solution is to use another browser for your Captivate previews.

    Paul Wilson, CTDP
    Known Participant
    December 25, 2016

    Which browser did you switch to that worked ok?

    Paul Wilson CTDP
    Community Expert
    Community Expert
    December 26, 2016

    Microsoft Edge

    Paul Wilson, CTDP