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isaac_s1
isaac_s1
Known Participant
August 8, 2017
Answered

HTML file won't load

  • August 8, 2017
  • 3 replies
  • 1449 views

CP Version: 9.0.0.223

For some reason, with a set of courses that I'm working on, the HTML published files for them won't work. I just get the loading wheel of death. I scoured other forums but nobody seems to have a solution.

Here are the details:

  • The courses must be HTML, not flash or the flash/html combo.
  • When I open a version of the courses I worked on two days ago and publish, they work. Only content changes were made between now and then, no effect were added, no javascript, nothing. The code in each index file is identical, so the problem likely doesn't reside there.
  • Test locations: Chrome (local), IE (local), SCORM cloud, Navigator. None work.
  • The flash version does work just fine.

A little confused by this one, and I'm wondering if something corrupted. Keep in mind that these are courses that have worked in prior iterations for weeks without a hitch.

*Edit: For a bit more context, it's a set of 4 courses. Two are working just fine, but after a session of applying edits from the client yesterday the other two are exhibiting this problem.

This topic has been closed for replies.
Correct answer Erik Lord

There's still a lot about JS that I'm learning.

But I'm pretty sure you can call an external library.

How about externalizing all that JSPDF script to a custom one, then just call that script from inside CP?

While a shame the course just doesn't load due to that issue, at least you found the culprit!

3 replies

Erik Lord
Erik Lord
Inspiring
August 12, 2017

Thanks. Now I *really* hope that helps!

Post back on your findings if you have the opportunity

    Erik Lord
    Erik LordCorrect answer
    Inspiring
    August 10, 2017

    There's still a lot about JS that I'm learning.

    But I'm pretty sure you can call an external library.

    How about externalizing all that JSPDF script to a custom one, then just call that script from inside CP?

    While a shame the course just doesn't load due to that issue, at least you found the culprit!

      isaac_s1
      isaac_s1Author
      Known Participant
      August 10, 2017

      I did not know that was possible, I'll look into it! I'll just need it run a script tied to an action in Captivate. I'll do some digging.

      Marking your answer as correct so you can get that forum cred for your time. Thanks again.

      Lilybiri
      Lilybiri
      Legend
      August 8, 2017

      First of all, please upgrade to the latest version 9.0.2.437, you are still on the first version which a bunch of bugs and you missed 3 patches. Try to publish again after upgrading.

      isaac_s1
      isaac_s1Author
      Known Participant
      August 8, 2017

      Thanks for responding. Unfortunately, the software at my company is tightly controlled, and it will be some time before that will be approved.

      In the meantime, I discovered that hiding the slides that contain custom javascript worked. Any ideas?

      Erik Lord
      Erik Lord
      Inspiring
      August 8, 2017

      Save-As to a new differently-named file.

      Republish to a new directory.

      Upload as a new differently-named file and/or new directory

      Clear browser cache.

      In other words, make sure nothing from the previous versions could possibly carry over to the new versions.

      Often times such steps help clear up these issues.

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