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geneb45219338
Participating Frequently
May 1, 2019
Answered

html output from Captivate on Mac not opening on PC

  • May 1, 2019
  • 2 replies
  • 709 views

Hi there,

I'm using the latest version of Captivate for Mac. I tried publishing as html to send my work to colleagues for review. Those who have Macs can open the files, those with PCs cannot. Is there anything I can do about this? Haven't been able to find a solution online.

Any advice much appreciated.

Gene

    This topic has been closed for replies.
    Correct answer RodWard

    I zipped the folder and sent it online via WeTransfer


    Did you make sure that the users at the other end were completely unzipping the archive to a folder on their PC before attempting to view the content?  Some users think you can just double click the zip archive to see the contents and then double click the index.html to view the content in a web browser.  But this doesn't work.  You need to extract everything before trying to run the content.

    2 replies

    MichaelStephens
    MichaelStephens
    Legend
    May 1, 2019

    Since you're publishing from a Mac, do all the files have extensions?

    G
    geneb45219338Author
    Participating Frequently
    May 1, 2019

    Not entirely sure what extensions you mean? I'm not the most technically experienced. Here's a screenshot of the folder of the published resource - I assumed that the index.html file would work on PC or Mac?

    ?

    MichaelStephens
    MichaelStephens
    Legend
    May 1, 2019

    Yes, it's the .html and .txt files that PC users would need to have in order to view the files correctly. I only asked since this is a general issue that occurs when Mac users send files to PC users as Macs don't require extensions.

    How are you sending the published files to people to review?

    Lilybiri
    Lilybiri
    Legend
    May 1, 2019

    Sure to be on exactly the same verision number which is 11.0.1.266?

    G
    geneb45219338Author
    Participating Frequently
    May 1, 2019

    Just to clarify, they don't have Captivate so it wasn't the cptx files i was sharing, it was the publish to computer folder where you click on index.html to launch the resource in your browser. I previously used Captivate for PC and always used this method to share resources for review with the team, never had any issue opening them on PC or Mac. Recently I migrated to Mac, and have encountered this problem.

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