HTML5 elearning objects only work with NO playbar

Question

I've used Captivate 7 to publish elearning HTML5, it worked fine. I recently upgraded to Captivate 2017 and none of the  HTML5 elearning objects I've created or updated from earlier versions work on iPad or in browsers. The spinner just spins forever. I can make them work if I  remove the playbar (in the skin) but that's not the  solution I want. Why does HTML5 now only work if there is NO playbar?

StacyRMethodistLeBonheur · Answer

I am also experiencing this same issue. When I publish a Captivate file on my PC version of Captivate, it will publish fine. When I do it on my Mac version of Captivate, the html5 version shows the load icon spinning when I preview it or load it to a server.

I did some further research by comparing the files that are output from the PC and from the Mac. I also tested two versions of Captivate - 9 and 2017. The Mac (OS of High Sierra) on both versions of Captivate does not publish "playbarScript.js" (published out under assets>playbar) in the output. I publish on the PC and the output includes the "playbarScript.js" files. This definitely has nothing to do with the json server issue. There is an issue occurring during publish on a Mac before it is even loaded to an external server. I had my local IT department test this on another Mac. They loaded Captivate. Same issue on a High Sierra OS. Also, the PC published files run fine on multiple browsers on both Macs and PCs after I exported them to my server.

This is an issue of Captivate NOT publishing a necessary javascript file on the Mac. It only publishes the icons folder. Any reason why this occurring would be greatly appreciated!

HTML5 output on Mac:

HTML5 output from the PC:

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