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Susan-H
Participating Frequently
March 14, 2020
Question

html5 error when previewing or publishing responsive project (Captivate 2019)

  • March 14, 2020
  • 1 reply
  • 1031 views

I would be greatful if someone could help with an issue I have had since installing Captivate. Each time I try to preview a project I get the below error. I think it is linked to responsive projects as I get the error trying to preview a blank responsive project. I can preview simple projects.

 

Any help would be greatly appreciated!

 

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    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    March 15, 2020

    Go into your Settings in Windows, find the Default Applications area, and change your Default Web Browser to another browser.  E.g. if the default currently shows MS Edge, try changing it to Chrome, or vice versa.  That usually fixes the error for me.

    S
    Susan-HAuthor
    Participating Frequently
    March 15, 2020

    Thanks for your help RodWard, I changed it from Edge to Chrome, it loaded and then gave the error. Same when I changed it to Firefox...

     

     

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    March 16, 2020

    Can you provide more information about your system?

     

    Is this your own personal computer or are you working in a corporate environment where the settings are locked down by your IT department?

     

    Did you just recently do any kind of update or change to your system?

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