Html5 output only shows loadingscreen

Forum|Forum|8 years ago
February 8, 2018
2 replies
240 views

Hello, I use Captivate for years now and I just got me the 2017 version. I made a project en want to publish it in html5. When I start up de index.html it only shows a white screen with a loading wheel. Can anybody tell me what's going wrong?

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craigs8411935

Participating Frequently

have you tried the Html5 preview under preview?

This will create a Local web server for the preview, and you can then see the module

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__anneAuthor

Participating Frequently

Yes I did, this works perfectly. Eventually it also worked local (D: ) But not on the webserver whereto I upload the zip. It gets unpacked on the server and then it doesn't work. It keeps loading...

RodWard

Community Expert

When Captivate's HTML5 output is loaded to be served from a web server or LMS, the server administrator has to make sure the server is configured to allow JSON files to be served. This is quite a common web file type nowadays but it is still quite common for web servers NOT to be configured by default to allow this mime-type. So you need to liaise with your server administrator or IT department to arrange this.

RodWard

Community Expert

HTML5 works best from a web server. Try uploading your published output to a web server and then test it from there. If you have the option (and are reasonably IT literate), you can also set up a localhost web server such as XAMPP or WAMP on your own PC to use for testing.

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__anneAuthor

Participating Frequently

Thank you, I will try!

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