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whold90
whold90
Known Participant
December 26, 2016
Answered

HTML5 Publishing Problems

  • December 26, 2016
  • 1 reply
  • 583 views

I have reliably compiled the same project many times, now when I publish, the resultant web product fails midway through execution. It simply brings up a blank slide, after 3 slides execute correctly and then just sits there. There were no changes to cause the failure.It appears that the html5 compiler in Captivate is busted. The output fails with either Chrome or Edge.

Using Captivate 9.0.2, WIndows 10 all up to date.I have flushed the cache and cleaned up all unused items, checked the HTML5 tracker. No problems reported.

Has anyone seen a similar pattern?

This topic has been closed for replies.
Correct answer Lilybiri

Hi Rod,

Yes I have tried three 10 or more slide projects. All fail with the

embedded CPExtra. They all work without the embedded Widget. I have now

tried these same projects with CPExtra added on a separate slide, i.e. not

embedded. All the projects compile and run correctly in that configuration.

The part that is puzzling to me is that the embedded CPExtra projects all

worked many times in the past with no failures. Then they quit working, and

the failures show up part way through the project's execution.

To answer your specific questions, I have tried copying the slides into a

new shell with the same results. Adobe and I spent 3 hours on the phone

yesterday going through my configuration. They reloaded Captivate, checkeds

all variables and then they verified that there was nothing on my system

that could have conflicted with Captivate. After that exercise, I feel that

my Captivate installation is working correctly. At this point in time, the

only Widget that I am using is CPExtra. I searched the forums for any

similar problems and found none. I didn't disclose that I thought the

problem was with CPExtra, but no one had entered a similar set of Captivate

symptoms.

Best Regards,

Bill


You mean headless loading of the CpExtra widget? I also had some issues with some projects, got back to putting it in each project individually.

1 reply

Lilybiri
Lilybiri
Legend
December 26, 2016

Cleaning up unused items has no effect on the published file. It is not clear to me: is the published file always stopping on the same slide? How did you test: after uploading to a webserver is the best (sometimes the only) way to test.

Did you have the same issues when Previewing HTML in Browser (F1)? Or is it a responsive project, not a normal project?

Latest version is 9.0.2.437

whold90
whold90Author
Known Participant
December 26, 2016

Like I said, I have published the same project many times before. The project runs using the local project. It runs in the Browser publishing, It does not run in the HTML5 Browser, or the full publishing mode. It seems not to be able to get past slide 3 of the project, regardless of what slide 3 is. It hangs up and displays a blank screen with the controls at the bottom. Those do not work. I am using an XMAPP web server. I am also using Captivate 9.0.2.437. The problem occurs using either Edge or Google Chrome.

Lilybiri
Lilybiri
Legend
December 26, 2016

Do you publish both to SWF and HTML? Did you try to publish only to HTML? I experienced issues when publishing to both SWF and HTML, using the multiscreen.html file as launch file.

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