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Participating Frequently
March 31, 2017
Answered

HTML5 won't run in any browser

  • March 31, 2017
  • 2 replies
  • 429 views

Got a strange one.  I just upgraded from Captivate 7 to 9 and found that the way Adobe published HTML5 files has changed.  Problem is, the Captivate-generated output runs fine when played locally but refuses to run when I put it on my web (ISP-hosted) server.  That server hosts lots of other stuff that runs fine, but when I call up the index.html file on it (see link below), all it does is show the spinning circle - and that's it.  That's the same no matter which browser I use.  Any ideas what may be going on here?  Anybody else seeing this?

[Take a look at http://www.leadershipcrossroads.com/ccm/CCM4A/index.html  if you want to take a closer look.]

    This topic has been closed for replies.
    Correct answer Lilybiri

    Latest version? Make sure that JSON is supported by the server.

    2 replies

    Participating Frequently
    April 1, 2017

    Thanks, RodWard and Lilybiri, for pointing me in the right direction.  After talking to my ISP again, it turned out that I needed to add  fileExtension=".json" mimeType="application/json"  to the MIME map on my web space to make JSON work.  That fixed it.

    Lilybiri
    LilybiriCorrect answer
    Legend
    March 31, 2017

    Latest version? Make sure that JSON is supported by the server.

    Participating Frequently
    March 31, 2017

    Checked with my ISP - it does.

    Participating Frequently
    March 31, 2017

    CP9 was installed in January.  Will check for updates, but I assume it's fairly current.