Hyperlink in wrong spot on slide

I am working in Captivate 9. I highlight text which I want to make into a hyperlink, have it open a URL (which works just fine other times it is referenced throughout the presentation & save it. However, when I preview or publish, when I click on the text that should be hyperlinked, nothing happens. However, if I drift around on the page with my cursor, the little "hand" icon pops up, indicating there is an underlying link. Sure enough, when I click in that spot, the hyperlink opens to the correct URL. Why is this happening on a random part of the page instead of on the text that is set up as the hyperlink? I have tried several options...using a blank template & creating a text box, using a title slide & enlarging the text area, rebuilding the slides from scratch in a new responsive project (does same thing in new project as it does in my other completed presentation).