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Participating Frequently
December 15, 2015
Question

I am having trouble previewing "from this slide" in captivate 9. I have been able to previously with no issue. Now that I have started a new project, it will not allow me to preview.

  • December 15, 2015
  • 1 reply
  • 155 views

am having trouble previewing "from this slide" in captivate 9. I have been able to previously with no issue. Now that I have started a new project, it will not allow me to preview.

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    1 reply

    Lilybiri
    Legend
    December 15, 2015

    Do you clear the cache regularly?

    Participating Frequently
    December 15, 2015

    Hello. yes, I just cleared it now as well, tried again and it will not allow me to preview.

    Lilybiri
    Legend
    December 15, 2015

    Is this a normal or a responsive project? If it is a responsive project, which browser is set as the default browser? Did you upgrade that browser recently?

    If it is not a Preview that uses the browser, but uses a temporary SWF, maybe cleaning the Preferences will be necessary. But that means that you lose all customisation, not sure if you are ready for that?