i am not able to export the closed captions. i am getting a pop up telling ensure that your Microsoft word .

There’s another question I saw in the community with the same issue: 

Looks like there’s a miscommunication between Captivate and Windows/Word with a recent update. No workarounds or solutions yet unfortunately.

Hi there, got the same problem … Isn´t there anybody who can help us?

I´ve been working with this function for many years, but suddenly it doesn’t work anymore. @Adobe: what´s wrong???