I bought Captivate 8 student/teacher edition only 1 month ago...

Forum|Forum|10 years ago
August 21, 2015
2 replies
697 views

I bought Captivate 8 student/teacher edition only 1 month ago, and now Captivate 9 has been released. Is there option for teachers to upgrade other than having to buy the new version outright again? Particularly seeing I only bought it a month ago and no one advised that there would be a new release so soon.

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dowbright

Known Participant

Adso, how did things end up? Dying to know!

A

AdsoAuthor

Participant

Dowbright!! They approved it!! Took until this morning to get to my case, but the download for Captivate 9 is ready to go. Wonders never cease. Thanks for your interest.

Cheers

dowbright

Known Participant

I am so THRILLED for you! This same situation has happened to me time and again with apps across the web...so I was really rooting for ya!

Yahooo!

ProDesignTools

Community Expert

Hi Adso, see this page - if you purchased direct from Adobe within the past 30 days, then you may be able to get the new version instead:

Do I qualify for a free upgrade?

A

AdsoAuthor

Participant

Great! Thank you very much. I have followed through and made a request. I am bang on the threshold so fingers crossed.

ProDesignTools

Community Expert

Sure, glad to help!

Adobe's Return/Refund Policy for perpetual products is 30 days, and you may want to initiate one of those as well (just in case) - so that one way or the other, you can hopefully effect a product exchange.

Good luck with it and please let us know how things turn out.

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