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L
lauries23639892
Participant
January 12, 2018
Answered

I bought captivate, but I don't see where to download it?

  • January 12, 2018
  • 1 reply
  • 949 views

From my manage account page, it doesn't appear there are any 'devices activated', and there are no links to download and it doesn't appear in my creative cloud app...where do I download it? 

    This topic has been closed for replies.
    Correct answer Lilybiri

    Captivate is not part of the Creative Cloud. Here is a link to the help page that explains how to download, install and register it:

    Download Adobe Captivate

    1 reply

    Lilybiri
    LilybiriCorrect answer
    Legend
    January 12, 2018

    Captivate is not part of the Creative Cloud. Here is a link to the help page that explains how to download, install and register it:

    Download Adobe Captivate

    J
    Johannah26163377k0ga
    Participant
    September 17, 2022

    This link just takes you to the Free Trial page. I do not want a free trial, I paid already. When I paid, it took me to Creative Cloud with no guidance for downloading. When I try to get help in chat, it says I don't have an account, even though I am logged in. This is extremely frustrating.

    Lilybiri
    Lilybiri
    Legend
    September 17, 2022

    Yes, but it will be activated when you log in with your Adobe ID (for a subscription license) or serial number (for a perpetual license). However since version 11.8 only subscription licenses are available. 

    If you have already a CC account on the same Adobe ID, please log out of the CC app and log back in before opening Captivate.

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