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A
Anonymous
October 3, 2012
Question

I can't login to Acrobat.com from Captivate 6 to report quiz results.

  • October 3, 2012
  • 3 replies
  • 3223 views

I can login directly to Acrobat.com. The message says "Acrobat.com Login Error."  So no extra info to go on. Anyone else run into this? Pretty shocking this doesn't work as advertised. 

    This topic has been closed for replies.

    3 replies

    noelenew38847553
    noelenew38847553
    Participant
    January 25, 2015

    Did anyone get any resolution on this?

    I have captivate 5.5 and i can login to acrobat.com but in my preferences in my quiz i get an error every time i try to configure the connection.

    I've worked hard on the quiz but can't upload it at all :-(

    A
    Annette Rays
    Inspiring
    November 29, 2012

    I'm having the same problems and so is a client. We're going around in circles and can't get hold of anyone at Adobe. Yes, unbelievable that it doesn't work. Have you had any result?

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    November 29, 2012

    Adobe websites seem to use some kind of common login authorisation system.  Some time ago it was damaged and caused issues with logins, so it was rebuilt, but some data was lost in the process.

    You need to go to the Adobe login page and use the options there to have your Adob ID password reset.  Once that is done, you will be able to log in again successfully.

    A
    Annette Rays
    Inspiring
    November 30, 2012

    Thanks Rod, Unfortunately this does not work, even though I was assured by Adobe tech assistance after I went through the whole process that it would.

    Made a second call and spent nearly three hours with Adobe tech assistance yesterday, with them accessing my computer and they still have not been able to solve the problem, which is occurring on at least four  other installations in different locations and companies that I know of. They checked all settings and could not even sign in or post results using their own Adobe IDs.

    They are investigating to try and find the problem as it seems to be more serious than just resetting passwords. Sigh. Will let you all know when, hopefully, we get a solution.

    Cheers

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    October 3, 2012

    Moving this discussion to the Captivate Quizzing/LMS forum.  It will likely be more efficient though if you contact our support team to resolve your login difficulties.

    Message was edited by: David Kastendick

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