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M
Mohammed2016
Participant
February 11, 2018
Answered

I can’t publish html5 nor preview, Can you please help me to fix it?

  • February 11, 2018
  • 4 replies
  • 584 views

I have installed the latest version of Captivate. I tried to publish and preview my project in both swf and html5, but it shows a spinning gif on a white page. The html5 does not load at all on any browser. I restarted my computer and got the same result. I use macOS High Sierra 10.13.3. Can you please help me to fix it?

Thanks

This topic has been closed for replies.
Correct answer RodWard

This issue is most likely due to your High Sierra OS not being compatible with the version of Captivate that you are using.  Adobe has issued an updated install package for this issue.  Check under Help > Updates to see if it indicates your version needs to be updated.

4 replies

M
Mohammed2016Author
Participant
February 13, 2018

Thanks guys

I fixed in this link

Is Captivate 2017 compatible with Mac OS 10.13 (High Sierra)?

Lilybiri
Lilybiri
Legend
February 12, 2018

It is true that for non-responsive projects, the only Preview that creates a temporary HTML5 file is F11 (Preview HTML in browser). You don't specify if you work on a responsive or a non-reponsive project.

For High Sierra you need a hotfix.

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
February 12, 2018

Unless I'm mistaken, I don't think you can preview or export as SWF for responsive projects.

David Creamer: Community Expert (ACI and ACE 1995-2023)
Lilybiri
Lilybiri
Legend
February 12, 2018

I clearly wrote ​for non-responsive​ projects

RodWard
Community Expert
RodWardCommunity ExpertCorrect answer
Community Expert
February 12, 2018

This issue is most likely due to your High Sierra OS not being compatible with the version of Captivate that you are using.  Adobe has issued an updated install package for this issue.  Check under Help > Updates to see if it indicates your version needs to be updated.

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
February 12, 2018

I find that the In Browser preview doesn't work with all newer browsers, especially Chrome. This is because it is using the SWF (Flash) preview and the browser is trying to protect you from malicious code loaded from your local drive.

I find that the HTML5 in Browser preview usually works.

If you have both exported, the SWF usually is the default. Try exporting ONLY the HTML5.

David Creamer: Community Expert (ACI and ACE 1995-2023)
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