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Known Participant
Oct 7, 2026 1:43 AM UTC
Answered

I don't know button

Hi

I am using Captivate 2019 and have an assessment using software simulation for Win 11 skills like deleting files. I want to have a “I don’t know” button that will report the current question as incorrect in the LMS and jump to the next question. I made the button as a smart shape with the action as jump to next slide but in the LMS it doesn’t  show any answer and will break the LMS reporting as questions are reported out of order.

    Dave Creamer of IDEAS
    Dave Creamer of IDEASCorrect answer
    Community Expert
    Oct 8, 2026 2:52 PM UTC

    @Amiable_yogi58f4 That sounds more like an LMS problem/setting than a Captivate issue. Every question should be recorded so you can get a report per question. That way you can see what questions are too easy and what ones are being skipped because the content didn’t cover it properly. How are you communicating with the LMS?

    David Creamer: Community Expert (ACI and ACE 1995-2023)

    18 replies

    Known Participant
    Oct 7, 2026 3:10 AM UTC

    I have posted a screenshot. Software simulation. Question is open Google Chrome. Click boxes on the Chrome icon action is go to next slide (next question) with Quiz reporting turned on. I’d like the “I don’t know” button to give an incorrect answer and go to the next question (currently action set to go to next slide). Infinite attempts.

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    Known Participant
    Oct 7, 2026 3:07 AM UTC

     

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    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    Oct 7, 2026 3:39 PM UTC

    Here is what I did:

    The click box paused the slide and is included in the quiz. Kept it at infinite attempts and goes to the next slide upon double-click (using your screen shot as an example). 

    The “IDK” button did NOT pause the slide and was not recorded in the quiz. It is set to go to the next slide.

    I put a quiz results slide at the end to see the results. Completion and Success criteria both are set to 100% slide views. 

    My test file is attached.

     

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    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Known Participant
    Oct 8, 2026 12:48 AM UTC

    Hi David, Really appreciate your time on this.

    The Captivate reporting is not the problem. It is LMS reporting. When the IDK button is used no answer is recorded in the LMS.

    I need the IDK button to register an incorrect answer in the LMS. I have seen some Javascript code in Google searches but couldn’t make it work. SCORM_CallLMSSetValue("cmi.core.score.raw", "0"); 

    Also thought it may be possible to use Javascript to force last attempt when the IDK button is used. I couldn’t find any code for this as it seems most of the Captivate variables are read only. I didn’t want to set the question click boxes to just one attempt and setting them to more than one attempt doesn’t send an incorrect answer to the LMS when the IDK button is used. It would be handy if I could set the IDK button as a failed attempt/incorrect answer. Quiz reporting only allows scores greater than zero.

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    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    Oct 7, 2026 2:00 AM UTC

    Are you using actual question slides? How are you determining what’s correct?

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    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Known Participant
    Oct 7, 2026 2:07 AM UTC

    It is a software simulation slide. Questions are like - Open Google Chrome. I have a click box on the Chrome icon in the task bar which is reported in the quiz to the LMS.

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    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    Oct 7, 2026 2:15 AM UTC

    So, typically, the user watches the process, then performs the action. That usually uses click boxes to determine where the user is supposed to click. The pass and fail actions can be set for those. 

    Is that how you are doing it?

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    David Creamer: Community Expert (ACI and ACE 1995-2023)