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bigwig8566560
Participant
July 12, 2023
Answered

I don't see Adobe Captivate in my Creative Cloud Library after Paying

  • July 12, 2023
  • 2 replies
  • 3539 views

I paid for the subscription version and I can't find the download icon. Every time I click the link, it takes me back to the free-trial page. I am trying to download Captivate 11.8 on MacOS,

 

1. I go to my account

2. Click on all apps

3. Try searching

4. Go back to site, rinse & repeat 

    Correct answer kglad

    captivate isn't included in a cc all apps subscription.

     

    -----------------

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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    2 replies

    Lilybiri
    Lilybiri
    Legend
    July 13, 2023

    Captivate is not the only application which is not included in the Creative Cloud. Some other examples are Framemaker, RoboHelp, Adobe Learning Manager. You need a separate subscription license for them. Framemaker, RoboHelp and Captivate are also available in the Technical Communication Suite license.

    D
    DigitalDaveWDM
    Known Participant
    July 14, 2023

    even more annoyingly, if you have CC apps AND Captivate under the same AdobeID, you have to log in and out to move back and forth using the apps. What kind of insanity is this? 

      Lilybiri
      Lilybiri
      Legend
      July 14, 2023

      AFAIK that is only the case if the type of license is different: individual and team license. I have an individual license for both CC and Captivate, and never have to log in/out when switching. Did you try to contact Adobe, they may be able to fix it.

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      July 12, 2023

      captivate isn't included in a cc all apps subscription.

       

      -----------------

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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