I feel like a beta tester

Forum|Forum|19 years ago
December 8, 2006
4 replies
525 views

I'm a long time user and fan, and now using 2.0 everday at work.

Here's just a few of the weird things I've come across.
1) I deleted an audio clip from my library and the slide background was deleted! Undo was unavailable. The background in the library wasn't selected, only the audio.
2) If you import the same audio file twice, with one of the files on one slide, and the other audio file on another slide, captivate will get screwed up and play the second audio file on the first slide. Removing them from the slide, renaming them and selecting them from the library again doesn't help. You have to remove the audio clip from the slide, and import the audio again AFTER renaming it.
3) after double clicking on a text caption to edit the text the length of the object on the timeline changes,....so I had to keep manually changing it back.
4) the sound that occurs when your watching your compiled swf, and you click the "i" button on the controllers, would play back at strange times while inside captivate! Weird.
5) the notes section doesn't work. Notes from my first slide would overwrite the notes on my last slide. Deleting the last slide would just make those notes appear on the new last slide. It got to the point where notes was unusable.

This topic has been closed for replies.

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Nickels55

Known Participant

Want a good one... try to export a project to Flash while trying to keep the new Captivate skins for controlling the movie. Get back to me when you figure that out, cause it don't work. The only work-around on this forum removed the abiliy to use closed-captioning. This product is a mess.

A

Anonymous

yes I gave up on that idea a long time ago, but that wasn't a biggy for me. Today after multiple Captivate crashes, and "Not Responding" messages, I feel comforted that I haven't had to go through the pains mentioned in the recent 'venting' topic.

Captiv8r

Legend

Hi again Michael

Hey, this evening I believe I developed a workaround for the notes replacing notes issue. It seems that if you delete a slide, the notes of the slide that precedes the deleted slide replace any notes on the slide that follows the deleted slide, right?

What I seem to have discovered is that if you press Ctrl+Z immediately following a slide deletion, the notes for the slide following the deleted slide are restored. I was performing an experiment with deleting slides and discovered it takes TWO undo actions before the deleted slide would be restored.

Hopefully this helps... Rick

CatBandit

Inspiring

Hi Michael,
Double audio: Help your audio person understand why it is important to do it right the first time. Perhaps they are not being provided a script that is descriptive enough to follow properly.

Workaround recommended by Rick: He offered a way that might help. Whether you choose to implement the suggestion(s) is entirely up to you.

Bug Report: The link was provided to be helpful to you in reporting problems that could improve the product. The idea that filling out the bug report is beneath you (or that it is somebody else's job) is a disappointment, but you are certainly not the first to think like that. The surprise is that you would admit it.

No software is without issues, and many software companies give you NO way to report and get the problems fixed. Use it, don't use it - it makes no difference to me.

Community Experts: No, community experts are not Adobe employees. We are users who share a high degree of interest in the product and in helping others, and most of us have been using the product for generations (product generations, that is). Our participation is strictly volunteer and without compensation (well, we do have certain non-cash compensations if we want them).
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A

Anonymous

Fair enough. But I'de have to say I've never used a commercial program that had as many bugs/issues.......

A

Anonymous

thanks for the replies: Item 3) is solved; my mistake for not knowing about that feature.

regarding the double audio: sometimes the person who does our audio doesn't break a particular sentence up into 2 sections to cover the two slides that the audio is meant for. So what we usually do is import the file twice and edit it on the slides. But you end up with two audio files with the same name in the library, eventhough the audio isn't the same. Captivate gets confused and plays the wrong file for the first slide. Do you know what I mean?

regarding the work around for the audio/background issue: seems easier to just remove the audio from the slide, and then delete the audio in the library.

regarding the bug report: You are right, but on the other hand, I'm not a beta tester and don't feel like filling in a form for every bug I find.....Are the 'community experts' Adobe employees?

CatBandit

Inspiring

You are not going to get a fight out of me, Mike, but I would suggest that you put the information somewhere it can do more than just scare people. Click this link to access the Bug Report and Feature Request form .

That way, your constructive comments will be read by those who have some control over what gets fixed. These forums are okay for getting the word out to other users, and it might make you feel better to "vent" here, but the developers don't hang out here so you are talking to the Trees instead of the Forrest Ranger.

Thanks!!
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Captiv8r

Legend

Hi Michael and Larry

Larry: I totally agree that the WishForm/Bug report needs to be completed. Thanks for the chuckle. Loved the trees analogy.

Michael:

1. I see the same behavior with deleting an audio clip from the Library. The slide background also disappears for me too. I know it doesn't help solve anything other than to confirm that it also happens to others.

2. I'm not sure I understand the issue. You said: If you import the same audio file twice that one slide's audio plays instead of the other? Ummm, I must be missing something here. How would you know and why would it matter? If you imported the same audio file two different times, why is one different than the other? I think I'm obviously missing something with this one.

3. I think this one has a definite answer! If you look at your Options menu, I'm guessing you have a check mark beside Calculate Caption Timing. So if you click to remove that, the behavior should disappear.

4. I've never encountered nor heard of this particular issue from anyone else. Weird.

5. On the notes issue, I'm wondering if it makes any difference or if you have noticed any difference with what causes the issue. For example, are you always entering Notes via the new "Notes area" that is part of the new editor? Or do you always enter them via the Notes button on the Topic Properties dialog? Or even possibly via the Audio > Record dialog?

Cheers all... Rick

Captiv8r

Legend

Hi again Michael

Since we now know that deleting the slide audio from the library causes the background to be deleted, I did find a workaround for you.

1. Before deleting the audio, edit the slide properties.
2. Click the Change background image button.
3. Note the image file name and click the Blank image to replace the background with a blank background. This should leave the original in the Library.
4. Dismiss the slide properties dialog and delete the audio from the library.
5. Edit the slide properties again.
6. Click the Change background image button and select the original file name you noted in step 3 above.

Hopefully this helps some... Rick

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