I have a user whose Captivate keeps crashing when trying to publish a project.

I have a user that when they try to publish a project in Captivate it keeps crashing. Then the next day it will work or they can publish a different project. I've tried uninstalling and reinstall Captivate on their VM, which is running Windows 10. It might fix the issue but then comeback the next day with a different project. I've tired to have them rename the project a different name and it still crashes. Tried to clear captivate cache and that doesn't work. Tried to reboot the vm and clear the cache with no luck. Tried to redownload the project or try a different project but it still won't publish. Had them make a test project to see if maybe it was the projects they have to download and the test one they made would publish. The version of Captivate they are using is 11.5.5.553. We've also tried changeing Windows page files size to see if that would work by increasing the ram size but no luck there either. When Captivate crashes it doesn't give an error message either so no clue what could be causing this issue. Any help would be appericated.