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nonsennse
nonsennse
Participating Frequently
April 8, 2026
Answered

I have an audio export problem on Adobe Captivate.

  • April 8, 2026
  • 2 replies
  • 68 views

When I publish my Adobe Captivate File, the Audio Files on one of my slides are not playing. Although the play just fine when I used preview. I tried withe different formats such as wav and mp3, but no changes. All other medias in the document such as video files (mp4) are working just fine. The problem is only with the audio files.

      Correct answer christophet11731756

      @nonsennse I check with your initial file, without any modification:
      all is fine!
      audio is working,
      demo:
      https://new-acc-space-2975.ispring.eu/app/preview/417c4c92-3360-11f1-a000-fe70b75b9541

      2 replies

      shreya_7932
      shreya_7932
      Participant
      April 13, 2026

      Hi ​@nonsennse ,
      Requesting you to kindly share your project or simply the project slide where the issue is reproducible at captivatehelp@adobe.com 

      Regards,
      Shreya kundu
      Adobe Captivate Engineering Team

      nonsennse
      nonsennseAuthor
      Participating Frequently
      April 13, 2026

      Already did. As you can see the conversation below

      christophet11731756
      christophet11731756
      Inspiring
      April 8, 2026

      Hello,
      did you check your timeline?

      Maybe, a button with a “pause” “in french “suspendre après” in my screenshot can probably block the launch of your audio file.

       

      Christophe Tillier- Enovatech France https://www.linkedin.com/in/christophe-tillier-24bba489/
      nonsennse
      nonsennseAuthor
      Participating Frequently
      April 8, 2026

      The Audio is not part of the timeline. The audio files are opened by an interaction (click on the picture).

       

      nonsennse
      nonsennseAuthor
      Participating Frequently
      April 8, 2026

      ...

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