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A
albertb17568228
Participant
January 5, 2016
Question

I have problems installing Captivate 8.0: the installer doesn't start up.

  • January 5, 2016
  • 3 replies
  • 446 views

I am working with an educational license (NL version) on a Mac (10.11.2 El Capitan). Hardware requirements no problem.

Download is complete, install screen is visible, installer starts up initializing, but doesn't get any further.
The Adobe Application Manager seems to be active.
Any suggestions please?

    This topic has been closed for replies.

    3 replies

    K
    Kurrykid-jzpfVq
    Inspiring
    January 16, 2016

    I'd say the problem is using the current Mac OS (El Capitan). It currently doesn't work with Cap 9...I doubt it's going to work with Cap 8, unfortunately.

    A
    albertb17568228Author
    Participant
    January 16, 2016

    I have Captivate 8 installed on my iMac without any problems, but I need it most of the time on my MacBook. Adobe Support advised me to deinstall Adobe CC and instal Cap 8 first of all, but that doesn't work out either.

    Deinstallation is a crime as well. I guess it's another problem, that I have to figure out. I'll let you know when I get some steps ahead...

    Atul_Saini
    Atul_Saini
    Legend
    January 16, 2016

    Moving the discussion to Adobe Captivate‌

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 5, 2016

    That MAY be a problem due to Mac El Capitan and OLD programs

    This information is a MUST DO to install old programs on Mac El Capitan

    -you may not get the same error message, but these two links will help with old programs

    Install CS5 on Mac 10.11 https://forums.adobe.com/thread/2003455 may help (also for other than CS5)

    -also a TEMPORARY security change https://forums.adobe.com/thread/2039319

    FAQ about Mac 10-11 https://forums.adobe.com/thread/1979303

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