Skip to main content
January 13, 2016
Question

I'm trying to publish a project in a zip file, but keep getting an error saying "Cannot delete folder [folder name]). I've tried deleting anything that could be that folder and tried saving to other places. No luck. Any ideas?

  • January 13, 2016
  • 2 replies
  • 317 views

I'm trying to publish a project in a zip file, but keep getting an error saying "Cannot delete folder [folder name]). I've tried deleting anything that could be that folder and tried saving to other places. No luck. Any ideas?

    This topic has been closed for replies.

    2 replies

    BDuckWorks
    Inspiring
    January 14, 2016

    I'd suggest you examine the path you are saving to, you may not have proper permissions to one of the folders anywhere in that path.

    As an exercise, try publishing to the desktop. If that works, it's likely a permissions issue, or the path could be too long.

    Lilybiri
    Legend
    January 13, 2016

    Can you show a screenshot of that error and of the Publish dialog box? Is it possible to tell us the exact version of Captivate that you are using? Is this a blank or a responsive project? Do you have reporting turned on or not?