A

Anonymous

Question

I suddenly cannot startup Captivate 4 for reason Flash Player for Internet Explorer not installed or older version, but I have verified that Flash Player 16,0,0,235 is installed. Please help.

Forum|Forum|11 years ago
January 8, 2015
7 replies
7397 views

Hi,

I haven't used my Adobe Captivate 4 for a bit, but when I try to start it up, I get the following message:

"The Flash Player for Microsoft Internet Explorer, is not installed or its an older version.

You will automatically be redirected to the Adobe website to download the latest Flash Player.

Please note that the Adobe Captivate cannot be used until the Flash Player is installed."

Even if I click the OK button and reinstall the Flash Player, I still get the same message, when I try to startup Captivate.

I have verified that I'm running Flash player 16,0,0,235, which is supposed to be the latest version.

I'm running Windows 7 and Internet Explorer 11..

Please help.

This topic has been closed for replies.

S

Samuel Alfred

Participant

Download a file to fix this issue in Adobe Captivate 4 from here – https://acrobat.com/#d=75WgKXP98aw9GX0nWPiS3w

Happytx

Participant

Same has happened to me

Captiv8r

Legend

Sorry, but the only way I'm aware of to work past it is to DOWNGRADE the flash player to an older version such as 9.

sébastienj12881339

Participant

Hi

Could this fix constitute a solution ?

Adobe Captivate 4 and Flash Player 11 Issue « Rapid eLearning | Adobe Captivate Blog

Also, is the fix on CP Guru the same as the one shown on the page linked above ?

Adobe Captivate 4 and Widgets!

touimet

Participant

I have the same problem with both Captivate 3 and 4. Captivate versions 5 forward still work. I had cloned my hard drive in late December to upgrade it and after replacing the original drive found that Flash Player version 15.0.0.246 (distributed on 12/9/2014) still works with Captivate 3 and 4. However, I am unable to remove Flash Player 16.0.0.235 and replace it with version 15.0.0.246 and get it to work on the cloned drive.

misterblizzy

Participant

Same thing here. I haven't used it in about three months. But when I did It worked.

We were using IE Ver 9 and recently just updated to IE ver 11.

Now Captivate 4 gives me the same message.

There must be a compatibility issue with either IE 11 considering people rolled back Flash player.

Or, the combination of the two.

Hoping for a fix.

Thanks.

M

mariannac69155408

Participant

Hi All,

I have discovered the same issue as all of you. I downloaded Flash Player 8 and it DIDN'T work.

But luckily, Flash Player 9 did the job! I was able to run my old AC v4.

Good luck to all!

A

Anonymous

I am having the exact same problem with Captivate 4 and have tried several older versions of Flash to no avail (sigh). Any other suggestions?

RodWard

Community Expert

The problem is that your version of Captivate 4 needs to be updated with a patch that Adobe used to supply. (I don't have a link anymore to it.)

Captivate 4 was unable to recognise Flash Player versions beyond a certain number. It gives you a misleading error message that makes it look like you have the wrong version of Flash Player. But the real problem is that Captivate needs to be patched to recognise the latest FP versions.

I'm hoping that someone from the Adobe Captivate team will chime in here and give us another link to download the patch. Otherwise, you really might be forced to upgrade to a newer version of Cp. However, if your current projects are being built in Cp4, your next issue will be that if you purchase Cp8 it will NOT be able to upgrade your Cp4 projects. You'd need to download a trial version of Cp5 or 5.5, and do a two-step upgrade.

A

Anonymous

Thank you for the reply. To the best of my knowledge, I have the most updated patch for Adobe Captivate 4 (Version 4.0.1.1658). Was there a later version? I hate to do it but may have to break down and try out Camtasia..... (sigh). I am due for an update. I got a good 5+ years out of my CP4.

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continuity2

Participating Frequently

I am also getting the same issue but downgrading flash player does not seem to work. Any help would be appreciated

Captiv8r

Legend

How far back did you downgrade? Maybe you didn't go back far enough?

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continuity2

Participating Frequently

I went down to flash player 10 as I couldn't find a download for 9

Lilybiri

Legend

Hmmm, I suspect a conflict between the very old Captivate 4 and the very recent Flash player. Try to downgrade Flash player if upgrading to a more recent version of CP is not possible.

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