If Captivate 9 is installed, Captivate 2017 cant be installed? - Enterprise license

Question

Is there a solution for Enterprise users to be able to install Captivate 2017 if you have Captivate 9 installed?

Is there a solution to update Adobe Applications when the Creative Cloud desktop application is not allowed?

Where I work doesn't allow the Creative Cloud desktop installer or any other file sharing software (pretty common). In order to update Adobe applications requires a uninstall and fresh install of latest version per application. From talking to other people that are subject to similar restrictions of no file sharing software allowed, a uninstall and fresh install of latest version per application is apparently not a uncommon thing.

With the Enterprise installer Captivate 2017 apparently can not be installed if Captivate 9 is installed. I have been able to install Captivate 2017 on my home laptop and desktop with zero issue having Captivate 9 installed at the same time apparently this is only a issue for a Enterprise install.

Sharad Vatsa · Answer

Hi,In order to upgrade to Captivate 2017 release, Creative Cloud App is not needed and Enterprise Users should be able to install Captivate 2017 even in case Captivate 9 is already installed.Would you be able to confirm what error do you see while deploying Captivate 2017 using Enterprise Deployment methods when Captivate 9 is already installed? Please also provide some details about how you are trying to deploy - target OS, machine config and CCP settings.Regards,Sharad

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