If User Exits Course During Re-Take, Course Is Stuck on "Loading..."

If User Exits Course During Re-Take, Course Is Stuck on "Loading..."

Our course becomes stuck on a loading page if the user had previously failed the course, begun to re-take, and exited the course mid-way through their attempt. Bookmarking works fine if user hasn't failed the quiz yet.

If the user fails the quiz at the end they are shown the "re-take" button. If they "re-take" the quiz, but deiced to close the course at after a few slides, when they attempt to re-launch the course they will be taken to never-ending "loading" screen.

Please advise! Thanks!

This is similar to other threads on the forum (that have gone unresolved),

http://forums.adobe.com/message/3098179 & http://forums.adobe.com/message/3235859

Using Captivate 5, SCORM 1.2, Quiz Report Status: Complete/Incomplete