Image doesn't appear in Preview

Hi Rick,

Thanks for the offer! I've posted the cptx file here: Student_Captivate_Exercise.cptx.

Cheers!

    -Ray

Hi Rod,

Thanks for the suggestion. I gave it a try, but even after moving the photo to the top of the stack and previewed it again. Here's what I saw: Captivate and the Case of the Disappearing Photo--Take 2. I didn't include it in the video, but after the preview failed to show the image, I did as you suggested and did a full publish (HTML 5/SWF to computer). The photo was missing from the fully published version, too.

I had another thought that maybe the student had somehow set the initial state of the image to Hidden (if that's possible in Captivate, and I assume it is). But when I check the State View, I see only the one state for the photo: the default state.

Any other thoughts on what to try? I'm baffled.

    -Ray

Hi everyone,

The student gave me permission to post additional details, so here's a short video (1:42) that shows what I'm experiencing: Captivate and Case of the Disappearing Photo.

Any ideas why that photo is disappearing? I am previewing in a Windows version of Captivate 9, running on Windows 8.1. The student created the file in a Mac version of Captivate 9, running on OS X El Capitan.

Thanks!

   -Ray

Hi everyone. Thanks for following up; clearly I did not supply enough info in my original post!

To explain a little more:

I do not know which version of Captivate was used on the Mac, but I assume version 9. I teach a university class on instructional multimedia in which students learn to create the major types of multimedia (text, hypertext, graphics, sound, animation, video) using a wide variety of tools, and then integrate these media assets into a short self-paced e-learning course as a final project due at the end of the semester. In the past, I've asked students to use Adobe Presenter or Articulate Storyline (their choice) to build out the final e-learning course. But, my department is heavily Mac-oriented, and many of the students have Macs at home, and neither Adobe Presenter nor Articulate Storyline run natively on a Mac. So this semester, at my department coordinator's request, I allowed students to use Adobe Captivate as an option, too. The problem is that I do not know Captivate very well, so it is a little bit of a "blind leading the blind" situation!

As a way to get up to speed on the various tools, I've assigned a few homework assignments to just do one basic thing in the tool of their choice. Last week they turned in a drag-and-drop implementation. One student's Captivate file looks fine to me when I view it in Captivate, but when I preview it in the browser, the main image (a jpg photo) does not appear in the browser preview. I do not know why, and hence my initial post. The image is in the library. I have tried locking the image and unlocking it, to no effect. I'm not sure what else to try or what to recommend to the student.

    -Ray

Check the master slide used in this D&D slide, please. Normally the files are compatible between Mac and Windows, if they are created with the same version of course.

When you say 'preview', which preview did you use? Do not use 'Play Slide', which is not a preview at all. WIll this be published to SWF or HTML5, or is it a responsive project?

Ray,

First off, previewing means launching in a web browser, or the Cp preview window, and viewing the course as a user would. There are a number of concerns with previewing locally, where files are opened directly from your hard drive using a file:/// url or localhost:, as these approaches bypass the use of a webserver to deliver the content and many learner interactions will fail to present content, notably the YouTube widget.

You stated that "the project was created on a Mac, and I'm previewing in a Windows version of Captivate 9," does that mean the Mac version was other than Captivate 9?

If you've moved the Captivate file from Mac to Windows, you should see NO issues. As long as the file was not open during the copy, and both machines are running the same version of Captivate: 8 or 9.

If you've created the file on the Mac in an earlier version - Captivate 8 or below, copied it to windows, and opened in Captivate 9, you have actually converted the file to Cp9. There's no going back, and there are issues when you convert a file to a newer version.

You also mention: "photograph is nowhere to be found. I have no idea why it is disappearing," do you mean you can't see it within the Captivate stage? Is it still in the Captivate Library?

Or, do you mean that it isn't displayed in the browser when you view the course as a student?