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Participant
January 6, 2020
Answered

Imported sound does not play

  • January 6, 2020
  • 1 reply
  • 369 views

I created a module and imported music to the background. The music plays when I preview the project. However, once published, the music does not play. I can hear the clicks from the mouse but the music doesn't play. Can someone please help.

Robert

 

Moderator: please do not put personal credentials on a public forum. I took out your e-mail address

 

 

This topic has been closed for replies.
Correct answer Lilybiri

Which version do you use (Help, About Captivate)? You talk about 'Preview', but which preview method did you use? If you work on a non-responsive project, only F11, Preview HTML in Browser, will give you a rather good preview, the other preview methods are SWF-based.

 

Can you check Preferences, Project, Publish Settings to see if the option 'Include Audio' is checked?

1 reply

Lilybiri
LilybiriCorrect answer
Legend
January 6, 2020

Which version do you use (Help, About Captivate)? You talk about 'Preview', but which preview method did you use? If you work on a non-responsive project, only F11, Preview HTML in Browser, will give you a rather good preview, the other preview methods are SWF-based.

 

Can you check Preferences, Project, Publish Settings to see if the option 'Include Audio' is checked?

Participant
January 14, 2020

Thanks for the reply. That solved the issue!