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Nenzio
Known Participant
November 14, 2017
Answered

Impossible preview Cp2017

  • November 14, 2017
  • 1 reply
  • 508 views

Hi, I hope that someone can help me: yesterday I've upgrade my Mac OS, now I've the new "high sierra OS". Suddently Captivate started to do like you see in this pic. If I try to publish in html5, or simpli to preview my project I cant't see that.

I only see the load icon. My project don't have big image, or video or something else that can give me problems.

TNX!

Marco

    This topic has been closed for replies.
    Correct answer Ashish.K

    Hi Marco,

     

    Please download the hotfix for MAC from the following location:

     

    https://www.dropbox.com/s/82rwwzku6cdsh2g/hotfix_MAC.zip?dl=0

     

    Replace the Adobe Captivate app file within the installation folder under Applications and "9.0" and "10.0" folder within Applications-> Adobe Captivate 2017/sdk/libs/cplibs/

     

    Consider taking backup of the original files before replacing.

     

    Regards
    Ashish Kumar

    1 reply

    Ashish.KCorrect answer
    Adobe Employee
    November 27, 2017

    Hi Marco,

     

    Please download the hotfix for MAC from the following location:

     

    https://www.dropbox.com/s/82rwwzku6cdsh2g/hotfix_MAC.zip?dl=0

     

    Replace the Adobe Captivate app file within the installation folder under Applications and "9.0" and "10.0" folder within Applications-> Adobe Captivate 2017/sdk/libs/cplibs/

     

    Consider taking backup of the original files before replacing.

     

    Regards
    Ashish Kumar

    stephaniel75502014
    Participant
    January 27, 2018

    Hi, i tried to use this hot fix today, but I'm still not able to view my file. Is there an update to the hot fix by chance?

    Thank you,

    Stephanie

    Adobe Employee
    January 29, 2018

    Hi Stephanie,

    The hotfix is still the same for Mac High Sierra. I would request you to contact us, so we can troubleshoot the issue at your end.

    Contact Customer Care

    Regards

    Ashish Kumar