Skip to main content
C
cranier
Participant
July 27, 2018
Answered

In LMS (Cornerstone) Adobe Captivate SCORM file will not play sound unless there is a restart

  • July 27, 2018
  • 1 reply
  • 448 views

I have created a short sample Lesson in Captivate 2017 release.  It plays fine in preview in Captivate but when I upload it (both SCORM and AICC) to the LMS (Cornerstone) the audio will not begin unless I restart the lesson.  The slides all progress with correct timing, just the sound will not play the first time you start it; it must be restarted.  I've tried everything I can think of.  Originally I had the sound starting with an object on the 2nd slide.   I took out the 1st slide that didn't have audio; no luck.  I've added audio to the first slide; no luck.  I added dead space before the audio in the timeline; no luck.  I've set the Fade In to 1 sec; no luck.  The audio is all narration.  I am new to Captivate (and lesson authoring in general).  All suggestions are appreciated as I can't launch the LMS with this bug.  Oh yes, Cornerstone says it must be coming from the lesson authoring tool.

This topic has been closed for replies.
Correct answer RodWard

Try this: Add a button on the first or second slide of the project that pauses the timeline, so that the end user will be required to click that button to start playback of the project.

Publish this version and test on your LMS to see if it resolves the issue and then report back here.

1 reply

RodWard
Community Expert
RodWardCommunity ExpertCorrect answer
Community Expert
July 28, 2018

Try this: Add a button on the first or second slide of the project that pauses the timeline, so that the end user will be required to click that button to start playback of the project.

Publish this version and test on your LMS to see if it resolves the issue and then report back here.

C
cranierAuthor
Participant
July 30, 2018

Awesome - Thanks so much for this assist.  Been struggling for a week.  Came in this am, inserted the button, did a revision to the lesson in Captivate and it worked!!!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices