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DanielleW.CDA-Ombi
Participant
April 23, 2025
Question

Inconsistency in volume of Ai Voices for CC

  • April 23, 2025
  • 3 replies
  • 243 views

Hello,

I am working on a project in Captivate New and am finding that the ai voice volume seems to fluxuate from caption to caption. It sounds fine at 1st then when it shifts to the next caption may sound lower and then back up to loud the next.

I am having to chop dialogue up to mantain the standard for number of words displayed per caption, per ADA guidlines, where it is recommended not to exceed more than 2-3 lines of text with between 32-42 chanracters per line.  I am using the same Ai Voice for the entire slide.

 

Has anyone else encountered this issue and what is a solution or work-around you found to resolve it? 

 

 

    3 replies

    DanielleW.CDA-Ombi
    Participant
    November 20, 2025

    So the current project I am working on I am not noticing this as much, not sure if the 13 release included a fix? But i am noticing a better consistency with the volume, also playing around with where you put the breaks helps.

     

    What I did do to address the problem in the other project was to go into the volume settings on the sound clip and either fiddle with the dB or selected Normalize under audio recording and that seemed to help. 

    I did notice that the generated voice still has issues with pronunciations, especially of the word Ombudsman, which I use a LOT because of my line of work. lol. For some reason it will say it right, but other instances will say OH-budsman, I typically swap the capitol O out with lower case and re-run it and it fixes it, which is totally odd. lol.  It just doesn't like the word I guess.

    Known Participant
    November 20, 2025

    Oy vey! I know the feeling with the pronunciation. Funny how sometimes it'll nail it, then change up the pronunciation in the next iteration. 

    I haven't yet updated to 13 but anxiously awaiting company approval to do so! 

    Known Participant
    November 20, 2025

    I've experienced this as well. Sometimes it corrects itself if you generate the audio again, but I haven't found any pattern to it yet. Have you discovered anything new since you first posted this?

    Participant
    June 5, 2025

    Yes, I’ve noticed that too.
    This issue often arises when captions are split across multiple lines or timing segments.

    I’m interested to hear how others handle this—any best practices or creative solutions?