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rvl10159074
Inspiring
March 31, 2018
Question

Inconsistent results with advanced actions on mobile devices

  • March 31, 2018
  • 1 reply
  • 783 views

I'm using Captivate CC 2017.  I created some multiple choice and drag & drop quizzes using only advanced actions and publish to html5.  They work flawlessly on a desktop but one or other quiz randomly doesn't work at different times on a phone (iOS Safari) or tablet (Android Chrome).  Sometimes they all work with no problems then log in again and one or another partially doesn't work...the drag behavior doesn't work or the user feedback after submitting answers doesn't work.

I have to say we've had a lot of problems getting this thing to work 100% on mobile devices and thought we had it licked until these random failures appeared. My attitude at this point is Captivate output is OK for simple web pages and videos but not dependable for anything more advanced.  Maybe some day it will but not at this time. 

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    1 reply

    eLearning_Pundits
    eLearning_Pundits
    Participating Frequently
    March 31, 2018

    Before checking this issue further, let me ask few questions.

    -- How many questions you have in quiz?

    -- Does user leave the quiz in between and open it again from LMS when it

    -- Is this behavior consistent with more than one project?

    --Also could you confirm you LMS?

    R
    rvl10159074Author
    Inspiring
    March 31, 2018

    I have a total of four questions in the demo. Three multiple choice and one drag&drop.  Two are in one module and two in another module. You can complete all four in a few minutes so there's no reason to exit and return except when you close the browser and later replay the demo. The demo is not on an LMS - right now just reviewing on a staging server for testing purposes (Amazon web server).  This is the first time we've tried using Captivate for mobile playback so I can't say there is a history to compare. There are progressively downloaded videos in the demo and the quizzes probably require a chunk of downloaded Javascript.  I'm usually jumping from a playing video to the slide with the quiz - my first guess is that maybe not all of the javascript for the quiz has downloaded due to some bottleneck.  Yet the videos are not that big and the quiz code certainly not big enough to choke.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    March 31, 2018

    I'd be interested to hear what happens when you test the modules WITHOUT videos.  Do the quiz questions and Drag/Drop slides work well then?

    If so, my suspicion is that you may be running up against a situation where your videos are stretching the resources of the mobile devices beyond the point where they have enough to cope with the quiz questions afterwards.

    Worth trying.

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