Incorrect Serial Nuumber

Forum|Forum|11 years ago
October 26, 2014
1 reply
221 views

I've purchased Captivate 8 and the serial number I received by email is incorrect. The error message I'm receiving tells me the serial number is valid, but not for the product I've purchased. I've uninstalled and reinstalled Captivate and I am still getting the same error message. Any suggestions?

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Captiv8r

Legend

Hi there

Aside from ensuring you aren't typing a numeral 1 instead of a letter I or L (or vice-versa) or typing a zero ( 0 ) instead of a letter O, (again vice-versa) you likely need to speak with Adobe support.

Cheers... Rick

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