index.html not working from a web server using captivate 9?

Forum|Forum|9 years ago
July 18, 2017
2 replies
738 views

Hi

I have recently upgraded to Captivate 9.

Previously I have published to HTML and then placed all the files on a web server.

Then linked to the index.html file to the course container in our LMS.

But now it just sits there going round and round (the wheel thingy)

If I run it from my computer it has a pop up saying "Allow blocked content?"

If I say yes it works fine.

Any ideas?

Is it our IT blocking it?

This topic has been closed for replies.

Erik Lord

Inspiring

Is your URL on http? https?

If on http, look for an 'https' line in the source code.

If on https, look for 'http'.

If you're serving from one but have a URL referencing the other, you can get blockages as you see.

Spaceman058Author

Participating Frequently

Thanks for the help.

I have found that if I link my course to the multiscreen.html file instead of the index.html file it works ok?

Lilybiri

Legend

Did you publish both to HTML5 and SWF? The multiscreen.html file is meant to let Captivate choose the version based on the used device: on desktop/laptop the SWF version will be launched, on mobile devices the HTML5 version. However I found that in recent versions there were issues with this way of publishing, and the output for both can be very different. If it works fine for you, that is OK, but I try to avoid this work flow since version 9.