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Juanma
Participant
April 21, 2017
Question

Installation error on Captivate 2017 release

  • April 21, 2017
  • 1 reply
  • 783 views

Can't install Captivate 2017 release on macOs Sierra. Error log file points to system requierements which I think that my machine perfectly suits with the exception of display's recommendation: "1024 x 768 display (1280 x 1024 recommended) with 16-bit video card". Nevertheless never had problems with previous releases. Does anyone know related issues? Thank you.

    This topic has been closed for replies.

    1 reply

    HimanshuSatija
    Adobe Employee
    HimanshuSatija
    Adobe Employee
    April 24, 2017

    Hi Juanma,

    I have send you a private message please respond to that, so that I can help you with your installation.

    Regards

    Himanshu

    W
    WasteWaterEd
    Known Participant
    May 17, 2017

    We also run MAC OS Sierra and had to use a Terminal command to install Captivate 2017 but we are still having issues, have done 2 additional clean installs but the Libraries are still not loading and we still can't send .cptx / html5 files to our Adobe Connect service?

    HimanshuSatija
    Adobe Employee
    HimanshuSatija
    Adobe Employee
    May 18, 2017

    Hi,

    I would appreciate if you could share more details about the issue you are experiencing so that I can help you in better way.

    Regards

    Himanshu

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