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L
Lizelston
Participating Frequently
May 26, 2011
Question

Installing eLearning Suite 2- no roundtripping

  • May 26, 2011
  • 1 reply
  • 727 views

Hello,

I have installed eLearning Suite 2 and am trying to use the roundtripping features and they aren't working eg "edit with Soundbooth" is greyed out.

I had CS5 installed and then went through the usual installation process, including a restart....any ideas how to kickstart it?

Liz

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1 reply

L
LizelstonAuthor
Participating Frequently
May 26, 2011

I have uninstalled eLearning Suite and CS5 Design suite and re installed eLearning Suite twice-and there roundtripping features like "edit in soundbooth" are still greyed out....

any help?

A
Anonymous
May 31, 2011

Hi,

I guess your Soundbooth is not serialized with ELS license key. Please check the Soundbooth license and Captivate license using below steps.

How to check whether a product is licensed in particular suite or not

1.  Launch a product.

2.  Click on Help -> Deactivate menu

3.  Deactivate dialog comes up.

4.  Dialog will tell which suite the product belongs.

If they are in different suite license other than ELS pls follow below steps

·         Deactivate license

·         Close the product

·         Relaunch the Product.

This should resolve your issue.

Thanks,

Vish77

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