Interactive video (error message)

Forum|Forum|4 years ago
May 19, 2021
2 replies
696 views

When I try to import an interactive video from my computer to my project an error message appears: "The beggining or finishing time specified is not valid". Does anyone know what this mean?

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Correct answer Felipe.Nery

Hy Lilybiri! I realized that the edited video was exported with HEVC(H 265) format. So the Captivate couldn´t read the archive. Then I have changed the format to H 264 and it worked.

Best regards.

Paul Wilson CTDP

Community Expert

A workaround might be to try to bring your video in through the Media icon and select video and see if that works. Alternatively, you can simply drag and drop the video to the slide from your window on your computer (assuming you are not running in admin mode).

Paul Wilson, CTDP

F

Felipe.NeryAuthor

Participant

Hy Paul! I realized that the edited video was exported with HEVC(H 265) format. So the Captivate couldn´t read the archive. Then I have changed the format to H 264 and it worked.

Best regards.

Paul Wilson CTDP

Community Expert

Glad you got it working.

Paul Wilson, CTDP

Lilybiri

Legend

Was the interactive video created with Captivate?

F

Felipe.NeryAuthorCorrect answer

Participant

Hy Lilybiri! I realized that the edited video was exported with HEVC(H 265) format. So the Captivate couldn´t read the archive. Then I have changed the format to H 264 and it worked.

Best regards.

Lilybiri

Legend

That was the reason I asked if this 'interactive' video was created with Captivate... apparently is not an interactive video but a passive video. Terminology!!!

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