Internal error when using Presenter Video Express?

Forum|Forum|9 years ago
December 16, 2016
1 reply
1739 views

I am attempting to run Adobe Presenter Video Express, version 8. However, whenever I click the record button, I get the following error:

"Application encountered an internal error. If the problem persists, please report on product support forums or contact the support team."

The problem is persisting after several reboots.

I suspect this may have happened as a result of my attempting to use Adobe Presenter Video Express 11 on a trial basis. I've since uninstalled that software, preferring to revert to the version that came with my Adobe Presenter to begin with.

I appreciate any advice you can provide to getting me back up and running.

Paul Venderley

OSVersion :Windows 6.1.7601

ClientName:Adobe Presenter Video Express

ClientVersion:10.0.0.196

ClientPlatform:Windows

Presenter

This topic has been closed for replies.

Jorma_at_Knox

Legend

This is not a result of having the trial. The trial is fully functional. Verify that your graphic drivers are up to date and try again.

V

VenderleyAuthor

Inspiring

I'm aware that the trial is fully functional. However, my issues with the Adobe Presenter Video Express 8 occurred once I had uninstalled the 11 trial and attempted to go back to the older program.

Re: graphics drivers.

I am able to record video using my Logitech C922 webcam. And I'm able to display my webcam in web meetings. Both these indicate that graphics drivers are working OK.
Additionally, I ran a DX Diagnostic, which indicates that no problems were found on my display drivers.

T

trainerf66690482

Participant

Hi there, I am facing the same problem with using adobe presnter video express 2017 with a DSLR canon 80D combined with Sparkocam to turn the DSLR to a webcam, it works fine on skype, it works to change webcame background which means its there and functioning but when i hit record i get the same message mentioned above. any solution for that anybody? Thanks a lot

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