Internal Server Reporting - "Results successfully posted" but no CaptivateResults folder created

Hello everyone,

I am having a problem with posting quiz results to an internal server: when the user enters his name and e-mail address and clicks send in the pop-up after passing a quiz, the pop-up reads "Results sucessfully posted". However, no CaptivateResults folder with xml files is created.

I have followed the instructions in the user guide and read several posts in this community to eliminate any errors:

• The intenalServerReporting.php is located in a folder below the root folder of the web server (IIS)
• I have made sure that write permissions are activate for the mentioned folder and all folders and files below it
• I also removed all spaces or any other special characters from the file, company, department and course names. This has solved a problem where all slashes were stripped from URL to the internalServerReporting.php which caused an unknown error when finishing a quiz. However, now the problem described above occurs.
• I checked in the log file and the POST-method to the internalServerReporting.php is being logged (this is where I saw that the slashes had been stripped and are not anymore).

Is there something else I can try, check or need to consider?

Please let me know if I need to supply more information.

Thank you in advance,

Daniela