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Is Captivate 2017 compatible with Mac OS 10.13 (High Sierra)?

Forum|Forum|8 years ago
September 27, 2017
6 replies
7767 views

Just wanted to check if anyone's tried Captivate 9 or 2017 with High Sierra (10.13)?

I was caught out when I upgraded to Sierra last year and Captivate didn't work, so thought I should check before upgrading this time.

Thanks in advance!

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Correct answer JohnJohnstone AtWork

Here's a followup to my previous post:

I upgraded to OS X High Sierra.

I could then not publish or preview working responsive projects. A loader spinner just appears in the browser. The output would also not work on other machines. Projects published BEFORE the upgrade still work in the browser.

Here's the update: I can publish working projects if, in the skin editor, I disable the playback bar.

It's not a solution per say but it is a temp work-around until we have a solution.

zeeshan hussain

Adobe Employee

Hi,

This blog has the fix link - https://elearning.adobe.com/2018/02/captivate-2017-html5-previewpublish-broken-in-os-x-high-sierra-10-13-or-higher/?query=high%20sierra

R

rachelr26200645

Inspiring

try this: Captivate 2017 HTML5 Preview/Publish broken in OS X High Sierra (10.13 or higher) - eLearning

J

jah258

Participant

That's too wacky a fix for my blood. Is this the best a big company like Adobe can do - posting a .zip file on Dropbox?

J

JohnJohnstone AtWork

Inspiring

To Adobes credit this was a post they made to our company personally to try to resolve the issue and this was the first time they had seen the issue so I think it's better than nothing

J

JohnJohnstone AtWorkCorrect answer

Inspiring

Here's a followup to my previous post:

I upgraded to OS X High Sierra.

I could then not publish or preview working responsive projects. A loader spinner just appears in the browser. The output would also not work on other machines. Projects published BEFORE the upgrade still work in the browser.

Here's the update: I can publish working projects if, in the skin editor, I disable the playback bar.

It's not a solution per say but it is a temp work-around until we have a solution.

H

hannahw1987

Participant

I encountered the same issue after installing the update this morning and this workaround saved me. Thank you!

R

rachelr26200645

Inspiring

hi What is the workaround?

J

JohnJohnstone AtWork

Inspiring

I upgraded to OS X High Sierra w/o thinking. While Captivate will run on the updated Mac, you cannot preview any project that is responsive. You only get a loading screen. We have a few macs that upgraded and all have the same issue regardless of the browser. Java was upgraded, downgraded and tried in every fashion. We contacted Adobe and they had no idea of the issue. I'm hoping they get a ton of people writing / calling in and get a fix out asap. I'm in a corporate setting with restoring a backup to Sierra is apparently not possible. I'm kinda hosed.

Lilybiri

Legend

I am not a Mac user, but will just give you what I would recommend to each Windows user: never install a new OS in a rush. From what I heard about the new iOS even big companies like Wacom (much used by creative Mac users) are not ready for High Sierra, which means there are a lot of changes which complicate it for hardware and software companies. Captivate 2017 was released months ago, if you want to be safe do NOT install the new OS immediately but wait (probably) for a patch that will make it compatible. Of course this is only the wisdom of a die hard Windows user.