Issue adding bookmarks to slide video

Question

Anyone else come across an issue where Captivate crashes when trying to add a bookmark?

I've been able to add the bookmark here but I'm now unable to move in the timeline or to another slide without the software having a meltdown.

If I click the trash icon, my bookmark is removed and I can navigate around the software okay again, as if when I add the bookmark, the software stops responding.

Appreciate any support with this,

Thanks,

Paul 🙂

RodWard · Answer

It is possible that when you try to create the bookmark a modal dialog has opened that you cannot see, and that is making it appear as if Captivate is crashing when in fact the problem is simply that you cannot see the dialog to interact with it. This sometimes happens when you have been using multiple monitors.

Try this: Try creating the bookmark and when Captivate becomes unresponsive, hit the ESCAPE key on your keyboard. If Captivate then becomes responsive again, you know the problem is related to that modal dialog you cannot see.

If that turns out to be the issue, you will need to hook up to another monitor again to try and see the dialog so that you can move it to the same window where Captivate is visible.

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