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martinm907948
Participant
January 10, 2022
Question

Issue viewing 360 image via iOS devices

  • January 10, 2022
  • 1 reply
  • 131 views

I have recentlky completed a project which includes 360 image slides with hotspots.  I have since had reports back from Apple device users saying the 360 image is a plain black screen with the hotspots still visible.  I have tested myself and it seems to be working perfectly on any Andriod device as well as laptops/desktops.

 

Can anyone let me know if this is a known issue with the latest iOS update and if any workaround or fix option are available?    

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    1 reply

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    February 1, 2022

    Load the sample VR project that comes with Adobe Captivate. You can find it from the Welcome screen by selecting the Resources tab and selecting 2019 Release - Virtual Reality.  Test this project with any iOS device that you might have access to it. If it works, something could be wrong with the 360 images you are using. They may be too large to load in a timely manner on a mobile device such as an iPhone or iPad.

    Paul Wilson, CTDP
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