Skip to main content
graced12857907
graced12857907
Known Participant
July 18, 2017
Answered

Issues creating closed captions in Captivate

  • July 18, 2017
  • 3 replies
  • 2181 views

I’ve created closed captions using previous versions of Captivate. The process I follow is to open the Closed Captioning tab in Slide Audio. I insert a caption at the beginning then play the audio. When the audio reaches the end of the text in the first closed caption, I pause and insert a new caption. Paste in the text then repeat. This process has worked well with Captivate 8 and 9.

Now I’m adding closed captions to a project using Captivate 10 (2017). I follow same process but after I  save, close Slide Audio window, I take a look at the closed caption text in slide notes. ALL of the text I’ve added (except for the first and last captions) has been reset to the default message. It’s taking me three times as long to add closed captions because I have to repeatedly add text for various sections of narration.

Am I doing something wrong?

Or was it taken for granted that this feature would continue working after all the other changes were made to the closed captioning feature so no one bothered to test it out?

Has anyone else experienced a similar problem?

Thanks

Grace D

[Moved out of the Forum comments forum (which is for issues with these forums themselves) and into a product-specific, support forum by a moderator]

    This topic has been closed for replies.
    Correct answer StephenCraker

    I have also run into this problem. graced12857907 is correct with the conditions necessary for this problem, however the issue is caused by the text box not being deselected once you move on (sorry for the double negative). When I text box is highlighted and scrolls out of view your work is erased and the default text returns.

    Until this bug is fixed I have found a simple solution that has worked well for me and doesn't slow down my work. I made a 2 minute video to show my co-workers how to solve the issue: https://youtu.be/WtmXwQN7Xb8

    Captivate 2017 Captioning Bug & A Solution - YouTube

    3 replies

    S
    StephenCrakerCorrect answer
    Participant
    August 21, 2017

    I have also run into this problem. graced12857907 is correct with the conditions necessary for this problem, however the issue is caused by the text box not being deselected once you move on (sorry for the double negative). When I text box is highlighted and scrolls out of view your work is erased and the default text returns.

    Until this bug is fixed I have found a simple solution that has worked well for me and doesn't slow down my work. I made a 2 minute video to show my co-workers how to solve the issue: https://youtu.be/WtmXwQN7Xb8

    Captivate 2017 Captioning Bug & A Solution - YouTube

    graced12857907
    graced12857907Author
    Known Participant
    August 22, 2017

    Hi Stephen:

    I'm happy to see that someone else has experienced the problem I've been having. Not only that, but you noticed something I never have. Your video is very helpful. Thank you for the explanation of the additional steps.

    After reporting this as a bug, I spent several hours with Adobe Tech Support demonstrating how the problem worked. Unfortunately, they couldn't reproduce the problem at their end; and concluded the issue was specific to my system.

    Would you be so kind as to send a link to your video to Adobe tech support? The additional information you provide may be what they need to reproduce the problem. After all, they can't fix what they can't reproduce. So, once they confirm that the problem exists, they'll be able to determine which section of code is likely the cause the problem and they'll have a way to test and confirm that the changes they make to the code have been effective.

    Thanks so much.

    graced12857907
    graced12857907Author
    Known Participant
    July 28, 2017

    I followed the suggestion from @Lilybiri to report the issue as a bug. Then I continued investigating to answer questions from tech support. I was able to determine the circumstances needed to reproduce the problem. They are:

    1. Enter text in the Closed Captioning window that allows you to set a synch point (or break point) and enter text at the same time.
    2. Create 3 or more synch points.
    3. Add enough text to the third and subsequent rows of text to cause text in the second row to scroll out of view.
    4. Scroll back to view the second row of text. It will have reset to the default.
    5. If more rows scroll out of view, all except the first row will be reset.
    chuck_jones_1
    chuck_jones_1
    Inspiring
    July 19, 2017

    Hi Grace.

     

    You're not going to believe this, but I had the exact same issue happen to me.  TODAY!  I have some screens with rather lengthy audio, and when I did the synching in the exact way you describe, then previewed it, I had the default text appear on a number of captions. It seemed to break when the number of captions on a slide exceeded 5.  On one slide, three separate captions had "merged" into one and then the other two were replaced with the default.  My solution was to go back and re-enter the captions. It worked, but was labor intensive - considering it occurred on about a dozen slides of a 100+ screen project.

     

    CHUCK

    Lilybiri
    Lilybiri
    Legend
    July 19, 2017

    @Chuck were you following the same work flow, or did you start from the Slide Notes panel to create the CC?

    chuck_jones_1
    chuck_jones_1
    Inspiring
    July 19, 2017

    I entered the slide notes, then checked the box to have then used for cc. Then I did my synching. 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices