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mikewilday
mikewilday
Inspiring
January 10, 2019
Question

Issues with Accessibilty text randomly not reading

  • January 10, 2019
  • 3 replies
  • 464 views

Has anyone else had issues with Slide Alt Text not reading properly when entering a slide? Up until about a month ago, Slide Alt text would always read when entering a new slide, however, recently, it has randomly stopped working with no apparent explanation. I will randomly get slides that do not read, even though the alt-text is clearly there! We are testing in Chrome, using NVDA and Chrome VOX which both exhibit the same behaviors with HTML5 output.

Any ideas what is going on?

This topic has been closed for replies.

3 replies

Todd Smyth
Todd Smyth
Participant
October 28, 2019

Is there any update on this? A whole group of people I work with are still having this problem and it is a serious deal-breaker. We were told we had to drop Storyline for Captivate because of 508 Accessibility and Storyline is significantly better with screen readers for alt text, tab order control, and keyboard navigation. Our client did not know that Captivate is no longer accessible.

Paul Wilson CTDP
Community Expert
Paul Wilson CTDPCommunity Expert
Community Expert
January 10, 2019

When you say Alt text, do you mean you are inputting the accessibility text on the Slide Accessibility dialogue as depicted below?

Paul Wilson, CTDP
mikewilday
mikewildayAuthor
Inspiring
January 10, 2019

That is correct. We've had great success with NVDA and Jaws reading the slide ALT text at the beginning of each slide. Suddenly they are no longer being read.

Paul Wilson CTDP
Community Expert
Paul Wilson CTDPCommunity Expert
Community Expert
January 11, 2019

Sounds like a case for troubleshooting with Adobe. You may have discovered a bug. Your best bet is to reach out to Adobe for support by following these steps.

  1. Visit https://helpx.adobe.com/ca/contact/support.html
  2. Scroll down and click on eLearning / TechComm / ColdFusion
  3. Click on Captivate
  4. Click on Troubleshoot
  5. Click Show me my contact options
  6. Click on Chat to talk with an Adobe Support Agent
Paul Wilson, CTDP
mikewilday
mikewildayAuthor
Inspiring
January 10, 2019

Also, I am using Captivate 2017.

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