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J
joell13924163
Participant
April 17, 2020
Question

Issues with preview and resources library

  • April 17, 2020
  • 1 reply
  • 526 views

Greetings

 

I’m fairly new with Captivate,  I just got the software 2 weeks ago, the issue is that sometimes the HTML preview  works and sometimes it won’t (neither other option for preview), I have tried restarting the PC, running windows diagnostics and so on, but I haven’t been able to find the issue. Curiously, when I have this issue, also, I’m not able to load the characters form the resources library, the option stays blank, the only resource available is the “discover” option.

The error message is “Unable to find this web site”

Could not find the IP address on server of http://html5tempxxxxxxxxpre/index.html

The captivate version is 2019 release 11.5.1.499

OS Windows 7SP1

I’m not working in a server environment, local PC (is just an exploration on how the development of content is being carried out)

I thought could be an issue with the OS, but then why sometimes works and sometimes don’t?  I’ve been following several threads on this community, tried with Firefox, Chrome, explorer, deleting all of them, reinstalling, etc.… but nothing has worked so far…

 I hope someone can give some light into this issue as I have been working day and night for almost two weeks and I really like what I have seen so far, but at the end I need to choose which software I will use because what is important is productivity.

This topic has been closed for replies.

1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
April 18, 2020

Go into your Windows settings and find where it allows you to set the Default application for web pages.  Change it from whatever it is now (e.g. Internet Explorer) to something else (e.g. Chrome).  That usually fixes this issue for me.  

 

However, be warned that since you are on Windows 7 and not Windows 10 there may be other things that do not work as well as they should.  You should also be running Captivate with Run As Administrator privileges.

Lilybiri
Lilybiri
Legend
April 18, 2020

Rod, I still run present version on one Win7 system, never had any issues. Just meant as information.

J
joell13924163Author
Participant
April 22, 2020

Thanks for your comments...

 

As an update to the Issue, I updated the flash player on Chrome and Firefox and then the preview issue was fixed (so far as yesterday) and also the issue with the characters on the resourses option worked for a while,  today I started having the same issue again, I checked again the flash player on both Chrome and firefox and it doesnt work....   now Im more confused than before...

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