License Conflict

Question

Dears, good morning,I'm having a problem with my licensing conflict, a professional I'm assisting has the Creative Cloud license on his behalf, and this week we've been given a license from Captivate that belongs to the company, though it's from an account other than his , when opening the Captivate the same informs that it is unlicensed or with the license invalid, however when he logs in there the Creative Cloud starts to present license errors.It is clear that this is a conflict problem since both are Adobe software, but I wonder if there is any way to leave both licenses running in parallel, since Captivate is not part of Creative.Thank you for your attention, I am waiting for help.

HimanshuSatija · Accepted Answer

Hi,As far as I have understood your problem is that you want to install the Creative cloud and Adobe Captivate on your computer which are purchased from two different Adobe Id's (Email addresses) on your computer.I would like to inform you that you will not be able to use it this way, you need to make sure that both the products must be activated from same Adobe Id if you want to use them on same computer else you can install on two different machines.RegardsHimanshu

Lilybiri · Answer

I will try to have a staff member helping you for this problem, since I am just a user.

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