Skip to main content
C
CHI_DAC
Participant
February 18, 2019
Question

Licensing

  • February 18, 2019
  • 1 reply
  • 190 views

In August of 2018, I upgraded from Captivate 9 to Captivate 2019. I needed to load it on a different laptop and now I'm told that you can only upgrade to 2019 from 2017. WTF? Since when is Adobe requiring a customer to upgrade to every version?? If I put in the version 9 serial number, it won't take it and the drop-down box only lists v10 ( btw--keep your naming nomenclatures consistent!!)

This is not acceptable. I purchased the upgrade in good faith and it worked fine, I should be able to move the license as I choose.

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    February 18, 2019

    I am just a user, will try to find someone from the staff to answer your request.

    Version 10 has a second name 'CP2017'

    Version 11's second name is 'CP2019'

    You may have bought an upgrade from version 9 to 10, not to 11

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices