Skip to main content
A
Alistar3000
Participating Frequently
February 5, 2015
Question

LMS communication error in Citrix environment

  • February 5, 2015
  • 1 reply
  • 584 views

I've recently deployed a module created with Captivate 8 into Kallidus LMS and am finding a number of users are receiving the LMS communication error when they attempt to launch the module:

I've tested the module on our test and production sites, as well as on Scorm Cloud and was able to replicate the error across all three.  The issues seems to mostly affect our users who access the internet from within a Citrix environment - as far as I can tell users accessing the internet directly are not experiencing the issue.

I was wondering whether anyone had experienced the same issue, and if there were any known fixes?

Publish settings are:

Thanks

Alistar

This topic has been closed for replies.

1 reply

Erik Lord
Erik Lord
Inspiring
February 5, 2015

Unfortunately the screenshot you attempted to post, I assume to show the comm error, is not appearing (at least not for me).

What's the error your users are seeing?

The most common issue I've seen with Citrix are permission issues... not sure how that would relate here though...

A
Alistar3000Author
Participating Frequently
February 5, 2015

The error message is:

An error has occurred. Error initializing communications with the LMS.

Only our Citrix users seem to get the message, and the module crashes/hangs

if they click OK to clear it.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices